Withdrawals and Refunds

This page outlines the withdrawal and refund policies for Open University courses offered through the College of Professional and Global Education (CPGE). Please review the information carefully before submitting a request.

Refund Timeline

Refund amounts vary by term and are based on the official academic calendar.
Please refer to the term calendar for refund deadlines and percentages.

Withdrawing from a Course

If you need to withdraw from a course after the term has begun, you must submit a along with required supporting documentation.

  • Withdrawals after the start of the term are approved only for serious and compelling reasons.

  • Full refunds are not available once the term begins.

  • Refund eligibility is based on the official withdrawal date, not the date payment was submitted.

Example:
If you submit payment on March 28 and withdraw on April 9, your refund will be calculated based on the April 9 withdrawal date. In this example, you would receive an 80% refund and a "W" grade would be recorded.

Approval Requirements


Withdrawal requests must demonstrate serious and compelling reasons. Approval is contingent upon appropriate documentation, which may include:

A letter from your employer on company letterhead confirming:

  • Work schedule (days and hours)
  • Effective date of the change
  • Whether the change was initiated by you or your employer

A note from your physician describing, in general terms:

  • The nature of the illness
  • The period of time you were treated

Documentation from a counselor or appropriate professional describing a serious personal issue that affected your ability to complete the course.

Withdrawal requests are typically not approved for reasons such as:

  • Failing or poor academic performance
  • Lack of prerequisites
  • Course overload or time management challenges
During the final three weeks of instruction, withdrawals are approved only in cases of documented emergencies beyond the student’s control.

Refund Requests and Account Credits

If you have a credit on your account and would like a refund, please email CPGEReg@cpp.edu with your Bronco ID number.

If your withdrawal has been approved and you would like to request a refund or reversal of fees, email CPGEReg@cpp.edu to request a Petition for Refund/Reversal of Fees. These petitions are reviewed monthly by committee.

For direct deposit refunds, please review the instructions for enrolling in direct deposit.